In a groundbreaking move, software developer Unith (ASX: UNT) has secured a significant contract valued at $164,000 from Ukraine’s Alliance for Public Health (APH). The objective of this collaboration is to design and launch a pioneering digital human social worker, equipped with artificial intelligence (AI), to provide crucial healthcare guidance to communities across Eastern Europe. This cutting-edge initiative is poised to revolutionize the way healthcare information is accessed and disseminated, while alleviating pressure on healthcare workers and improving the overall public health landscape in the region.
Bridging Healthcare Information Gaps with AI-Powered Technology
The digital human social worker developed by Unith will be a beacon of innovation, offering a virtual point-of-contact for inbound healthcare inquiries. Leveraging Unith’s digital human platform, the AI-driven social worker will be adept at generating conversational interactions in over 60 languages. Drawing insights from meticulously curated sources, employing advanced ChatGPT technology, and seamlessly integrating with existing social services, this digital assistant aims to deliver accurate and timely information to users.
24/7 Availability and Accessibility
One of the standout features of this digital human social worker is its availability round the clock, seven days a week. The digital assistant will be capable of promptly responding to individual inquiries in real-time, ensuring that users receive the information they need when they need it. Additionally, the platform has been optimized to cater to users with limited internet speeds and older devices, a move intended to expand the reach of public health information to rural and remote communities.
Augmented Capabilities for Enhanced Support
In situations requiring urgent attention or when higher risks are identified, the technology will seamlessly escalate interactions to a live service agent. This escalation process ensures that critical inquiries receive the human touch they require, while routine queries can be efficiently managed by the AI-powered social worker. This dynamic approach ensures an appropriate balance between human intervention and automated assistance.
Lightening the Load on Healthcare Workers
Idan Schmorak, Unith’s Chief Executive Officer, highlighted the potential of this new contract to ease the burden on healthcare workers and their employers. With the AI-powered digital human social worker capable of delivering responses comparable to those of healthcare professionals, this technology has the potential to significantly augment the capacity of the healthcare system. Schmorak emphasised, “This is a terrific opportunity to maximise the accessibility of healthcare information while relieving pressure and expenses on the public health system using AI.”
Aiding in Epidemic Control
Alliance for Public Health (APH) has an extensive track record of collaborating with governmental and public organisations to combat epidemics in Eastern Europe and Central Asia. Their mission involves curbing the spread of life-threatening infections through effective prevention and treatment strategies. This collaboration with Unith aligns with APH’s commitment to harnessing innovative solutions to address pressing public health challenges.
Expansive Outreach Across Eastern Europe
Unith’s contract with APH has far-reaching implications. It will be introduced across 14 countries, including Albania, Armenia, Bosnia and Herzegovina, Kyrgyzstan, and Uzbekistan. This ambitious rollout signifies a significant step forward in improving healthcare accessibility and communication in regions that might have historically faced barriers in accessing vital information.
Anticipated Deployment and Future Prospects
The deployment of a pilot digital human social worker is anticipated in the first half of 2024. This milestone marks a critical juncture in the implementation of this revolutionary technology, as it transitions from concept to real-world application. Additionally, Unith’s partnership with startup insurance firm Ensureing showcases the adaptability of this technology across various sectors. Through a one-month contract, Unith will create a digital human to enhance customer support, a testament to the versatility and potential of AI-driven virtual assistants.
In conclusion, Unith’s collaboration with the Alliance for Public Health holds immense promise for reshaping healthcare communication and accessibility in Eastern Europe. By combining the power of AI with a human touch, the digital human social worker stands poised to bridge information gaps, empower communities, and alleviate the strain on healthcare workers. As technology continues to shape the future of various industries, Unith’s innovative initiative underscores the transformative potential of AI in improving lives and promoting accessible healthcare for all.